Policies

Turnaround time for in stock items normally runs about 14-21 days, plus shipping.  If an item has to be ordered in, plan on another week or so.  We will let you know if this is the case.  During busier times, such as pre-holiday and graduation, orders could encounter a slightly longer delay and will be posted in the banner at the top of every page.

Return Policy:  Personalized items are not returnable, refundable, or exchangeable unless a mistake is made on our part.  Please make sure and check all order details before checking out.  If an item is damaged or incorrectly embroidered due to our error, we will gladly replace the damaged item for a new one, or refund you if this is not possible.

Outside Items:  We are NO LONGER accepting outside/customer supplied items, with the exception of cut fabric pieces that will be made into something after embroidered. If you are interested in having us work on your fabric, please contact us for approval first.  If accepted, we will email our custom price list, as well as the Outside Order form for you to fill out, sign, and return with your fabric.  Turnaround time is sometimes longer as store items take precedence.  Rush fees for items needed in less than a week are double the listed embroidery price; triple if needed within 24 hours.

All efforts will be made to make sure your items are perfect, however we do not replace or reimburse for outside items that are damaged in the embroidery process.  You assume all risk by sending your items to us.